Terms & Conditions

Terms & Conditions

Make an Enquiry

Please fill in our enquiry form and a consultant will contact you.

Alternatively please call our team on:
01382 200 394



The websites provided by Ramsay World Travel are provided for your personal use and viewing and are here to assist you in determining the availability of the goods and services we offer. The access and use of these websites constitutes your acceptance of these terms and conditions and it warrants that you have legal authority to enter into this agreement. Furthermore you agree that all information supplied by you is true and accurate and you agree to be financially responsible for your use of websites ran by Ramsay World Travel.

You warrant that you will use our websites for lawful purposes only. When making any purchase from our websites you agree that the purchase will be for yourself or for any other person for whom you are legally authorised to act on behalf of.

All bookings are also subject to the tour operator's or carrier's terms and conditions.

Information Relating to your Enquiry / Booking

Prices displayed are from, and are subject to availability. We cannot guarantee the availability of a holiday or flight at an advertised price although we do our utmost to ensure that all details relating to prices, pictures and all other information on our websites is correct, however some details may have changed by the time you book your holiday or travel arrangements. We make every effort to ensure the accuracy of our data, however you must ensure you check all details at the time of booking, and not rely solely on the information contained on any website ran by Ramsay World Travel.

The prices shown are based on certain occupancy levels for the accommodation. For up to date pricing please call us on 0845 618 9774, email us at ho@ramsayworldtravel.co.uk. or visit our contact page for full contact details. The price of holidays and flights are in sterling usually inclusive of all taxes unless otherwise indicated.

We can accept no liability if sometimes a holiday is sold out by the time we receive your enquiry or booking instructions. Only when the holiday booking has been confirmed to you by a member of our staff shall the contract be binding.

Payment and Receipts

We act as a retail agent for ATOL Holders. All holidays are subject to the terms and conditions as set out in the tour operators booking conditions. These booking conditions can be found in the individual tour operators literature.

Ramsay World Travel is also a member of ABTA The Travel Association (E9770 / V8266).

All flights are subject to change of schedules. Charter flights may be changed by up to twelve hours, and occasionally more.

All outstanding balances for your holiday are due to be paid to us at least fourteen weeks before date of departure. You can pay your balance by sending cheques, payable to Ramsay World Travel to the following address:

Ramsay World Travel 10-12 Crichton Street | Dundee | DD1 3AJ

It would help us if you could copy the holiday reference number onto the back of any cheques. Alternatively you can call us on your branch number to arrange for payment by credit/debit card.

As the Company are offering me credit, if I breach this Agreement, I consent to the Company obtaining a credit search against me.

Once the holiday is booked the Company shall pay the Operator, the Operators deposit as shown in the Brochure. In the event that the Balance remains unpaid at the due date, the Company reserves the right to cancel the holiday and you and every member of your party are liable to pay the Company an administration charge of 15% of the total charge of your travel arangements.

Payment by Business Credit Cards will be subject to an additional charge of 2.5% of the total amount payable.


From time to time abbreviations will be used on our websites. The meaning of some of these abbreviations can be found below.

FO - Flight Only
NO or RO - No Meals / Room Only
SC - Self Catering
HB - Half Board
FB - Full Board
FI or AI - All Inclusive
MP - Meal Plan
AB - As Brochure

Which items are included in the cost of an all inclusive holiday does vary depending upon tour operator, resort and hotel. For exact details of what is included then email us on ho@ramsayworldtravel.co.uk or call us on 0845 618 9774.

AOA - Allocation on Arrival

The tour operator will allocate your accommodation on arrival at the departure airport. It may include accommodation that has not been previously brochured by tour operator.

Additional Information

Special Requests

The forwarding of special requests including those of a customer with special needs does not constitute a guarantee that the tour operator or carrier can meet these.

Ticket on Departure

If you have booked near the departure date then tickets cannot be sent out to you by post. Instead they can be collected from the appropriate tour operator's ticket desk at the airport. Charges for tickets on departure varies depending upon the tour operator. You will need the tour operator's booking reference as stated on the receipt or given to you when you book.

Accommodation Ratings

All accommodation ratings including any star ratings are the Tour Operator's own. They may differ from the accommodation's official rating.


Tickets are normally despatched 7/10 days before date of departure. If you do not receive your tickets 7 days before date of departure please contact us on your branch number.


All the times shown on our websites are based on the 24 hour clock and are local. Times 00.01 to 12.00 are AM (morning). Times 12.01 to 24.00 are PM (afternoon).


The age of children relates to the whole of the period when they are away including the day of return. If a child's birthday occurs during the holiday including the day of return then the new age must be stated. Travel may be refused if the date of birth according to the child's passport disagrees with the age on the tickets.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with respect to age and driving records. All convictions for driving offences must be declared.

Additional insurance cover over the legal minimum is recommended when renting cars, especially in the USA. Please call us on your branch number for more information if required.

Infant seats may be required in your hired car if you are travelling with an infant. Please call us on your branch number for more information if required.

While on Holiday

Although the majority of holidays pass without incident any problems you encounter in resort must be reported immediately to your holiday representative and a written report obtained.

External links

The websites ran by Ramsay World Travel may contain links to external sites not operated by Ramsay World Travel. As such we have no control over such websites and we are not responsible for the content within them, or for your use of them. Links to such sites does not mean that Ramsay World Travel endorses the external website or any information contained within them.

Please note that by using these links from within our websites does not guarantee to extend the ABTA protection system to that site unless an ABTA logo and membership number appears on that site.

We recommend that you read the terms and conditions, and privacy policy, of any external website.

Data Collection and Protection Policy

In order to make your booking and ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this onto your tour operator or other supplier.

This information may include your name, address, age and any special needs, disabilities, dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass this information on to the relevant suppliers of your travel arrangements such as tour operators, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country.

Where you provide us with sensitive information such as details of any disabilities or dietary/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on to these persons, it will not be possible to provide your booking.

Once your information is passed on to the supplier of your travel arrangements (such as your tour operator) the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.

We will use the information you provide in order to ensure your booking is processed correctly.

We may hold your information and use it to inform you of offers in the future.

If you do not wish your data to be used for any future marketing purposes, then please inform us that this is the case.

Users who have subscribed to our e-mail service or visitors sending us an email enquiry on our sites who have not opted out, will receive promotional mailings and e-mails from us or from our retail partners, however users can opt out of this service at any time.

We monitor customer usage of our websites. We may use the information collected to measure the entry and exit points of visitors to such sites and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the site. This information will mainly be used to change the sites in response to customer requirements.

The only way we get any personal information is if you give it to us. When you browse our websites, we do not collect personal information about you. All the data collected via our websites remains confidential and will not be used by anyone else other than Ramsay World Travel for its own purpose.

If you wish access to the personal data we hold about you please let us know that this is the case and we will arrange this, there may be an administration charge for this service.

Passport and Visas

All British Citizens require a valid full ten year British passport for travel outside the British Isles. Certain destinations may require at least six month's validity remaining on the passport on the date of return. If you have questions with regards to this please call us on your branch number or by contacting the passport office.

All non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport requirements.

Please note, it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken.

Visas may be required for British Citizens for entry to non EU countries. Visas may also be required for longer stays over three months in certain EU countries.

Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK.

You should contact the embassy, high commission or consulate of the destination for up-to-date advice on immigration and visa requirements. Alternatively please call us on your branch number.

It is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken.

We advise all passengers to contact The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations and examine any warnings, announcements and advice with regards to your travel arrangements.

Such information can currently be found on The Foreign and Commonwealth Office’s website.

Although we may offer Travel to destinations deemed to be of a higher risk by The Foreign and Commonwealth Office, by doing so we are not declaring that travel to these destinations is advisable or without any risk. We cannot be held responsible for any damages or losses that may result from travelling to these destinations.

Health and Holiday Insurance

Online medical advice for travellers can be found at the Department of Health's website. Otherwise, for all other medical advice, please contact your GP or the Department of Health.

It is the policy of Ramsay World Travel, only to provide travel if all the party are covered by an appropriate travel insurance policy purchased either through Ramsay World Travel or all the party are covered by another policy which provides the same or better levels of cover, Ramsay World Travel must be contacted of the policy details within 48 hours of booking.

Receipt of the details of an alternative policy does not constitute an acceptance, qualification or endorsement by Ramsay World Travel that the alternative policy provides adequate cover or protection.

It is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken.

Ramsay World Travel Holiday Insurance Terms and Conditions


Your insurance policy carries health restrictions, so you should call the Medical Health Check Line on 0845 618 9774 if you know of any fact that is likely to affect their acceptance of your cover.

In particular you should contact Medical Health Check, if you or any person whose ill health would force you to cancel or curtail as per the following conditions;
1. Where you or any person are on a hospital waiting list for in-patient treatment, or where you are in receipt of a terminal prognosis or,
2. Where you or any person have or have ever suffered from any of the following medical conditions: Heart related condition, Arterial Disease, Kidney Disease, Malignant Disease (cancer), Lung and/or respiratory Disease, or had a stroke,
3. Where you or any person have any on-going medical condition which you have received medical treatment for or are taking prescribed medication for or for which you have visited/been referred to a specialist or have been a hospital in-patient during the 12 month period immediately preceding the date of issue of the policy.
4. Any material fact, concerning you, anyone who is travelling with you or anyone who is not insured on this policy but may make it necessary for you to cancel or cut short your trip.

Failure to disclose any facts may mean that your policy will not cover you and it may invalidate your policy.



Any queries you may have, please call the Medical Health Check Line immediately.

If the balance is paid late or holiday cancelled all offers become void and specially the full cost of insurance requires to be paid to the Company.


Ramsay World Travel, endeavours to provide up-to-date and accurate information on the websites ran by us. However, Ramsay World Travel disclaims any responsibility for the currency and accuracy of information contained on any any website ran by us.

We do not warrant that the functions and material contained in our websites will be uninterrupted or error free, that defects will be corrected, or that the sites or the servers that makes it available are free of viruses.

Any information used from our websites is done so at the user's own risk and no claims for liability or damages will be entertained.


You agree to defend and indemnify Ramsay World Travel against any claims, demands, recoveries, losses, causes of action, fines, penalties, or expenses (including but not limited to legal fees and accounting fees) that may occur in connection with the use of any website ran by us, your breach of these website Terms and Conditions or your violation of any law or the rights of any third party.

These terms and conditions shall be governed by the laws of Scotland. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland. You hereby consent to the exclusive jurisdiction of the Scottish courts in all disputes arising out of or relating to the use of our websites. Use of our websites is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on our websites, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in our websites and/or use of or access to any other information or material via web links from our sites or any inability to access or use our websites.

These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on our websites and/or any services offered by us or on our behalf.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.


We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of websites ran by Ramsay World Travel after a change has been made is your acceptance of the change.

These Terms and Conditions was last updated on 9th October 2013.

The names, images and logos identifying Ramsay World Travel are copyright of Ramsay World Travel.

The logos and artwork on websites ran by Ramsay World Travel are the copyright of the information providers and use of them is strictly prohibited without prior authorisation. Any use of text provided by Ramsay World Travel is allowed within the Fair Dealing terms of the Copyright, Designs and Patents Act 1988, i.e. for research and private purposes. If the text is changed in any way, resulting document cannot be credited to Ramsay World Travel. If a commercial or public use is required from any of the pages, application must first be made to Ramsay World Travel.

If you believe that your copyright has been infringed, please contact us and supply us details of the work, where it is on our site, and a statement that reproduction has not been authorised.

Other product and company names mentioned on the websites may be the trademarks of their respective owners.


ATOL Conditions

"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”